Need Help?
FREQUENTLY ASKED QUESTIONS
How long does it take to process an order?
All orders are processed within 1-2 weeks after receiving payment. However, processing time may be slowed when we are closed for the holidays. Or if we are experiencing a higher than normal volume of orders, order processing may be delayed.
How much is shipping?
Free shipping on select products. Flat-rate shipping applies to Centr x HYROX equipment, accessories, and weights within the continental United States.
- Smaller items ship via FedEx or UPS
- Large items ship via our trusted freight partners
Where can you ship to?
Centr ships to addresses within the U.S, U.S. Territories, and APO/FPO/DPO addresses. With the exception of Hawaii and Alaska. We currently do not ship outside of the contiguous United States.
Am I able to return the product if I decide to?
Yes, if for any reason you are dissatisfied with your purchase, you can return it for a full refund within the first 15 days of the date listed on the purchase invoice with the following guidelines and exceptions: *Sale Items* and *Items that have been mishandled, damaged or altered beyond reason*.
Will my product come with assembly?
Assembly and installation are not included with products purchased through our website. If you need assistance with assembly, our Customer Service team will be happy to help— please reach out to our Customer Service department.