FREQUENTLY ASKED QUESTIONS
How long does it take to process an order?
All orders are processed within 1-2 weeks after receiving payment. However, processing time may be slowed when we are closed for the holidays. Or if we are experiencing a higher than normal volume of orders, order processing may be delayed.
How much is shipping?
Everything ships free on Centr.com. All smaller items ship with FedEx, UPS or DHL. All large items ship with one of our freight partners.
Where can you ship to?
Centr ships to addresses within the U.S, U.S. Territories, and APO/FPO/DPO addresses. With the exception of Hawaii and Alaska. We currently do not ship outside of the contiguous United States.
Am I able to return the product if I decide to?
Yes, if for any reason you are dissatisfied with your purchase, you can return it for a full refund within the first 15 days of the date listed on the purchase invoice with the following guidelines and exceptions: *Sale Items* and *Items that have been mishandled, damaged or altered beyond reason*.
Will my product come with assembly?
Unfortunately, our products sold on our website do not include assembly and installation. If you’re looking for help with assembly, please reach out to our Customer Service department.